• ebay Customer Support

Looking for a company that inspires passion, courage and imagination, where you can be part of the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If youre interested in joining a purpose driven community that is dedicated to creating an ambitious and inclusive workplace, join eBay a company you can be proud to be a part of.

We employ extraordinary people who do meaningful work that has a tangible impact on the lives of individuals all over the world. We aspire to make extraordinary things possible for each other, for our customers, and for you. Weve been doing this for over 20 years and we're just as passionate about it today as when we founded the company in 1995.

**Position will be located in Austin**

A day in the life

Provide engaging customer service in a fast paced call center environment
De-escalate calls while delivering difficult messages to customers in a way that creates a positive customer experience
Maintain high performance metrics including average handle time, after call work, quality, adherence, as well as customer satisfaction
Be able to make the right decision while keeping the customer and company in mind
Ability to work independently while doing whats best for our customers
Involved with all aspects of customer service, including solving problems, answering questions and working with customers to ensure fantastic service
Weekly development sessions with Team Leaders and Coaches
What youll need

Must have conflict management skills and the ability to deliver a difficult message that creates the best customer experience possible
Excellent verbal and written communication skills
The ability to work in a fast-paced environment while being organized and using your time efficiently
Be empathetic to customer concerns and display sincere desire to find a resolution
Ability to meet strict attendance guidelines
2+ years of call center or customer service related experience
Schedule Flexibility (able to work Weekends, Holidays, Day or Night Shift)
Why eBay?

Starting Pay is $15.50-16.28
Quarterly Performance Bonus
Yearly Performance Raises
Continued Career Development and Opportunities for Growth
Health, Vision and Dental Coverage
Pet Insurance
Tuition reimbursement up to $5,250
16+ Days of Paid Time Off
Paid Maternity Leave up to 6 Months
Paid Paternity Leave up to 3 Months
Adoption and Infertility Assistance
Free subscription to Care.com
Free Basic and Premium eBay Store
15% Discount on Employee Stock Purchase Plans
Match $ for $ up to 4% on 401K
eBay Sabbatical- Every 5 years, receive 4 weeks off at 100% pay to refresh and recharge.
Onsite Gym and Wellness Programs
Unlimited Free Coke and Pepsi Products
Matching Nonprofit Donations
Flex Spending
Life Insurance
Disability Benefits
Whats next?

Our interview process will consist of a few steps but first, we will start with a video interview! Upon our recruiting team reviewing your application, you will receive an email from interviews@hirevue.com that will include instructions, a short tutorial and give you the opportunity to practice with test questions. If you do not see this email, please check your junk or spam mail as there is a possibility it went there as well.

Benefits of Digital Video Interviewing

You can complete your interview anytime, anywhere.
Your interview will be shared with multiple people at once, helping expedite our review process while respecting your time.
You can bring your resume to life by telling your story on video.
In order to submit your video interview, you will need a smartphone, tablet, or a webcam with a microphone and internet access.
Thanks for taking the first step in starting your career with eBay, we look forward to reviewing your application

Disclaimer: Please note that by applying to this role, you are agreeing to be considered for multiple positions. This is a general description of the qualifications and skills required for positions of this type of role.

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eBay Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com. We will make every effort to respond to your request for disability assistance as soon as possible.
Customer Support/Client Care
Call Center
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PostedJanuary 03, 2018

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