• Admissions Counselor I Online


The Admissions Counselor Online plays a role by further developing and facilitating varied recruitment activities towards meeting enrollment goals in order to effectively promote the online programs at Concordia University.


Recruitment/Outreach: Strengthen and enrich working relationships for Online program through advanced visitation programs, electronic communications, presentations and promotional events; coordinate with other Student Events Specialist and the Director of Admissions in conducting lead generation events which will educate prospective students and other constituents about the University and programs daily funnel management activities
Online Liaison: Make outbound calls, emails and texts to respond to prospective student requests for information and/or guidance. Build strong relationships with prospective students and identify their needs; pre-admissions requirements, transfer guidelines, financial aid, and general academic advising, where applicable
Enrollment: Support new online enrollment growth by meeting set enrollment goals and work with team to identify opportunities to drive new enrollment through collaborative efforts; facilitate the admission evaluation and decision process for online applicants
Program Coordination: Expectation to be significantly involved in creating, maintaining and/or improving an enrollment initiative by overseeing a designated special project assigned by the Director of Admissions
All other duties as assigned


Bachelors Degree or a combination of education and progressive related experience with admissions initiatives
A minimum of two years of recruiting/admissions experience in an institute of higher education
A minimum of two years of customer service sales experience in a metrics driven environment with a proven record of customer satisfaction
Ability to foster teamwork, work cooperatively and effectively with others on goals setting, problem resolution and decision making
Strong organizational skills, ability to set priorities, develop a work schedule, monitor progress and track results
Highly effective communication skills, both written and verbal
Advanced knowledge of print, web and social media platforms
Advanced knowledge of SIS and CRM database systems
Strong organizational and customer service skills, ability to set priorities, develop a work schedule, monitor progress and track results
Ability to be detail oriented while setting priorities, meeting deadlines and multi-tasking with minimal supervision
Ability to interpret and abide by CTXs values, mission, policies and procedures

To apply, go to: https://www.concordia.edu/resources/human-resources/staff-positions/index.html
Customer Support/Client Care
General/Other: Customer Support/Client Care
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PostedJune 27, 2018

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