• Customer Success Manager


Customer Success Manager
Full-time or Part-time
USA Austin, TX
Job Function
As a Customer Success Manager, you are the voice of the products and services that QuestionPro offers to our clients. Sales and account management experience is a must. Your experience should prove you are able to cultivate solutions-driven client relationships that result in retention and growth. Bring your drive, your energy, and ideas to a dynamic company that enjoys treading new horizons in the data collection space.
Customer Success Manager for the data collection and market research industry with specialized knowledge of the software industry, as well as record of success in sales and account management. Assigned to a book of clients that include complex, high visibility, strategic, or tactically important, named accounts.

Sells the organizations products and/or services to, and maintains relationships with assigned accounts that are of substantial strategic importance to the organization.

Develops solution driven strategies and orchestrates company resources to maximize sales volume and profit goals within assigned account. This is a strategic customer success manager position. Accounts are target accounts that have a major strategic impact on the long-term success of the organization. Maintains contact with account at a high, executive level, focusing on the strategic nature of the relationship.

Represents the organization to the customer and the customer to the organization. Responsible for expanding and retaining named accounts while ensuring ongoing customer service. While responsible for meeting assigned quota, typically not measured on sales volume alone. Account penetration and balanced sales growth are important performance measures.

Interfaces with all levels of management negotiating and influencing to build a roadmap of solutions for each client in your assigned book.
Bachelors Degree or equivalent experience.
2-4+ years demonstrated sales account management or customer success manager experience. Preferably in the Software industry.
Ability to liaise with clients at all levels with demonstrated experience managing and selling clients across multiple industries.
Excellent time management skills. Ability to take account ownership. Good analytical capabilities.
Excellent verbal and written communication skills. Excellent presentation skills.
Strong achievement against quota.
Specialist in advanced sales, technical, business skills.
Develops and cultivates lasting customer relations.
Customer Support/Client Care
Account Management (Non-Commissioned)
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PostedFebruary 27, 2018

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