• Development Giving Associate

KLRU, Austin's PBS station, seeks a Development Giving Associate to be responsible for all gift processing, including uploads from online forms and call center, as well as direct mail, vehicle donations, matching gifts and employee workplace giving. Provide customer service to donors/viewers through telephone and email contacts as needed. Assist with data health projects, performing data clean-up for effective list management. Facilitates prospect management processes for relationship managers and performs other duties as assigned by the Database Manager.

Duties & Responsibilities:
Process and enter all income for the Development department and reconcile contributed income with the
Accounting Department through accurate execution of data entry, including:
? Cash payment processing
? Credit Card payment processing
? On-line payment processing
? Electronic Funds Transfer processing
? Matching gift payment processing
? Underwriting, corporate, and foundation processing
? Other Special Events money as needed

Provide exceptional customer service as necessary and assist with fulfilling requests made by donors and board members. Prompt processing of viewer phone calls and emails including fielding questions about:
? Membership and benefits
? Payment options, donation processing and thank you gifts
? All solicitation efforts, including direct mail, online and pledge drives
? Programming questions
? Institutional information about KLRU, PBS, etc.

Perform data clean-up to maximize data health for the efficiency and productivity of the development department. This includes such functions as:
? Updating member and prospect information in Raisers Edge & Luminate.
? Merging and removing duplicate records in donor database as well as online donor database.
? Assist manager with developing policies and procedures for handling data.

Create, develop and maintain comprehensive Development donor and prospect files for relationship managers by:
? Providing administrative support to relationship managers in the cultivation, solicitation and stewardship of major donors.
? Creating fundraising, donor and solicitor reports from the donor database.
? Performing data clean-up as needed to accurately reflect donor intentions.

Knowledge and Skills required:
Bachelors degree preferred and a minimum of two to three years of related work experience in a Development department.
Strong working knowledge of Raiser's Edge or similar donor database
Comfortable working with data and performing data entry.
Emphasis on accuracy in entering and retrieving data from database.
Must have excellent organizational skills and ability to independently prioritize a heavy workload, at times working under pressure and deadlines.
Must have good judgment and the ability to handle confidential matters.
Must present a professional image to the public, both in person and over the phone.
Computer (PC-based) literate and proficient in the use of Microsoft Office Suite

ALL QUALIFIED APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO RACE, SEX,
COLOR, RELIGION, SEXUAL ORIENTATION, AGE, NATIONAL ORIGIN OR DISABILITY

PLEASE SUBMIT RESUME, COVER LETTER WITH SALARY REQUIREMENTS TO:
Human Resources, Attn: Melanie Blackman (mblackman@klru.org)
Mailing Address: P.O. Box 7158, Austin, TX 78713-7158 Fax: (512) 233-5818
Administrative/Clerical
Administrative Support
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PostedJanuary 08, 2018

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