• eBay Spanish Speaking Customer Care Agent

Looking for a company where you can shape how the world buys, sells, and gives?

Where you'll be supported in challenging convention, taking risks, and innovating?

Where you'll be part of a work culture that's been genuinely committed to diversity and inclusion since its founding more than 20 years ago?

Where you can just be yourself, do your best work, and have a meaningful impact? If so, we'd love to talk to you!

At the core of everything we do, we ensure that eBay's customers are front-and-center in all our strategic decisions and that we execute our plans with our customers as our most important priority. The team is comprised of Global Customer Service (GCX), Global Trust, and Global Security and Resiliency organizations, and our Workplace Resources (WPR) function - responsible for eBay's facilities around the world.

*This role is located in Austin, Texas*

The Role:

Supports eBay buyers and sellers on matters regarding business strategy, disputes, claims, and eBay buyer and seller services
Provides engaging and compassionate customer service in a dynamic call center environment
Effectively utilizes written and verbal communication to serve the needs of eBay customers
Establishes and maintains customer trust through all aspects of work
Implements conflict management skills to de-escalate calls in a way that builds a positive customer experience
Makes independent and courageous decisions keeping customer and company needs in mind
Engages in weekly development sessions with Team Leaders and Coaches
Maintains high performance metrics including quality, adherence, and customer satisfaction
You Are:

A stellar communicator with the ability to speak effectively to customers from a variety of diverse backgrounds
Customer-centric, allowing you to maintain high level of customer focus in a variety of different and complicated situations
Skilled and empathetic to the needs of customers
Comfortable in a dynamic, fast-paced working environment
An exceptional teammate, you thrive on helping coworkers when needed
You Have:

Real passion for member concerns and problem solving
Conflict management and creative thinking skills
The ability to meet strict attendance guidelines and thrive in a scheduled environment
Interest in skill-development and career growth
A calm and confident demeanor in uncertain circumstances
Fluency in the Spanish language
2+ years of call center or customer service related experience
Our Benefits:

Highly competitive starting pay of $16.50/hr with differentials for language, swing and weekend shifts
Health, Vision and Dental Coverage
16+ Days of Paid Time Off
eBay Sabbatical- Every 5 years, receive 4 weeks off at 100% pay to refresh and recharge
Teammates receive quarterly performance bonuses and yearly performance raises
And Many More
What is Next?

Thanks for taking the first step in starting your career with eBay, we look forward to reviewing your application. We have many steps in our process. If you are selected to move forward, you will be contacted by our recruitment team.

Disclaimer: Please note that by applying to this role, you are agreeing to be considered for multiple positions. This is a general description of the qualifications and skills required for positions of this type of role
Customer Support/Client Care
Call Center
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PostedFebruary 05, 2019

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