• Identity Protection Specialist

Are you looking for a career opportunity in an organization that lives its values, values its employees, has great benefits and provides a respectful and innovative work environment? AllClear ID is the leader in the breach response business. As both a technology and service organization, we have the best of both worlds. We provide exceptional customer service internally to our employees and externally to our consumers and the businesses we serve while being leading edge in our technological offerings. This is an exciting place to grow!

Position Summary: An Identity Protection Specialist supports customers who call in seeking information and support regarding our products and services.



The schedule for this position is 11:30am to 8pm, 5 days per week, to include alternating Saturdays.

Responsibilities
ESSENTIAL FUNCTIONS

Receive inbound calls from customers and clients requesting information
Assist the call center with data entry
Perform account management duties
Escalate issues to appropriate queue when necessary to best assist the customer
Performs other duties as needed
POSITION REQUIREMENTS

Knowledge/Skills/Abilities:

Customer Service: Respond promptly to customer needs; respond to requests for service and assistance
Oral Communication: Speak clearly; actively listen and obtain clarification; respond to questions with clear and concise responses
Organizational Support: Follow policies and procedures; complete administrative tasks correctly and on time; support organizations goals and values; adhere to all Information Security policies to protect customer PII
Quality: Demonstrate accuracy and thoroughness; apply feedback to improve performance; review work to ensure quality
Quantity: Meet productivity standards; complete work in a timely manner; work quickly without sacrificing quality standards
Basic ability to utilize two monitors simultaneously while assisting the customer.
Minimum Qualifications
Education/Experience:

High School Degree or GED equivalent required
Call Center experience preferred
Work Environment:

Call center work environment
Cubicles with multiple agents talking at once
Some calls can take 2 to 3 hours to complete
Physical Demands (all required to be done for up to 8 hours or more a day):

Constant sitting, standing, walking and computer use.
Use of a headset
Occasional bending, reaching and lifting
Reasonable exceptions or accommodations to these physical demands are available
Join us at AllClear ID and enjoy the following benefits:

Comprehensive Medical Benefits, Life & Disability Insurance, Flex-Spending & Health Savings Plans
401K Investment Plan
Commuter Benefits (heavily discounted parking, free transit passes)
Employee Assistance Program
Employee Referral Bonus Program
Free ID Theft and Credit Monitoring
Our Values:

Integrity is paramount
Customer service above and beyond the expected
Have fun together as a company
We operate as one and inspire one another to win
We take pride and ownership in all that we do
This position is not eligible for relocation assistance or visa sponsorship.

For immediate consideration, please apply at:

https://careers-allclearid.icims.com/jobs/1464/identity-protection-specialist/job


AllClear ID is an Equal Opportunity Employer. Applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, disability, gender identity, national origin, or protected veteran status.
Customer Support/Client Care
Call Center
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PostedJune 22, 2018

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